Last Revision Date: December 23, 2019

Privacy Statement

At Roche Diabetes Care, Inc. ("Roche," "we" or "us"), the maker of Accu-Chek® products, we are committed to protecting your personal information. This policy outlines the types of personal information Roche may collect; the means by which Roche may collect, use, or share your personal information; the steps Roche takes to protect your personal information; and choices you are provided with respect to the use of your personal information. By using this website, you agree to the terms of this Privacy Policy. Whenever you submit information via this website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

For purposes of this Privacy Policy, “Personally Identifiable Information” is any information by which you can be individually identified, including, but not limited to your name, address, e-mail address, telephone number, and any financial information you may provide for purposes of completing a transaction with Roche. This Privacy Policy does not apply to information collected from offline resources and communications, except in cases where such information is consolidated with Personally Identifiable Information collected by Roche through this website. This Privacy Policy does not apply to any third party websites linked to this website. Roche is not responsible for the privacy practices or the content of these third party sites.

We are committed to collecting, maintaining and securing personal information about you in accordance with this policy, as well as applicable laws, rules and regulations.

Please review this Privacy Statement to learn more.

Please note that the Roche websites are directed towards users who reside in the United States of America. It is not our intent to gather Personally Identifiable Information from individuals residing outside the United States of America on this Website.

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Not intended for minors

Our websites are not designed or intended for use by children under the age of 13. Moreover, we do not knowingly collect any Personally Identifiable Information from anyone under the age of 13 without the prior, verifiable consent of a parent or guardian. Anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any Personally Identifiable Information on this website. You must be 18 years of age or older to submit registration or survey information (e.g., in connection with our Accu-Chek To experiences). If you believe that a minor of whom you are a parent or guardian has registered without your consent, please contact us at accu-chek.care@roche.com, and we will make reasonable efforts to remove all personally identifiable information related to the minor.

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Information Collected

On this website, we may request Personally Identifiable Information about you in order to process a request, provide access to certain services, or personalize your experience. Several places on our website require Personally Identifiable Information if you choose to use them, including surveys, registration and content sharing features, as well as your completion of a commercial transaction. Roche and its business partners collect this information about you only if you voluntarily provide it to us. Please be aware that certain features of this site may not be available to you if you elect not to provide certain Personally Identifiable Information. Any Personally Identifiable Information you provide to us will be used in accordance with this Privacy Policy.

In addition, we may collect information from your computer or Internet device to conduct statistical analysis of the use of this site. For details see our Cookies Policy.

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Use of Information

Any Personally Identifiable Information we collect may be used for the following purposes:

  • For the business purposes of Roche or our business partners, including legally authorized marketing, sales, operational, and financial activities.
  • To comply with any requests from you, including requests to complete a transaction, receive certain information, or share content from this website with another individual.
  • To better understand your needs and how we can improve our products and services.
  • To communicate with you about products or services that you might find interesting.
  • To tailor your experience on our website.

Where permitted by our arrangements with service providers, we may combine the Personally Identifiable Information you share through this website with other information you have shared with us, both online and offline. We may also combine this Personally Identifiable Information with records provided by third parties. We use this consolidated information to help us better design Roche products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

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Sharing with Affiliates

We may share Personally Identifiable Information about you with our subsidiaries and affiliates. In addition, we may share your Personally Identifiable Information with outside third parties solely for the following purposes:

  • To help fulfill Roche business transactions.
  • To conduct technical maintenance of our websites and other platforms.
  • To facilitate a merger, consolidation, transfer of control or other corporate reorganization in which Roche participates.
  • To respond to appropriate requests of legitimate government authorities, or where required by applicable laws, court orders, or government regulations.
  • Where needed for corporate audits or to investigate or respond to a complaint or security threat.

Any subsidiaries, affiliates, or other business partners with whom we share your Personally Identifiable Information shall be required to treat such information in accordance with this Privacy Policy.

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Social Plugins

This site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit our site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the associated social media web site (e.g., Facebook) while browsing on our web site, the social plugin allows that social media web site to receive information that you have visited our web site. The social plugin may also allow the social media web site to share information about your activities on our web site with other users of their social media web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.

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Do Not Track Signals

Certain web browsers and other programs may be used to signal your preferences to Roche about how or whether Roche or third parties may collect information about your online activities. Currently, Roche does not respond to such signals.

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Use of Personally Identifiable Information for Marketing

We will not sell or transfer your Personally Identifiable Information to any non-affiliated entity for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent. We use third party advertising companies to place ads on other websites. These companies may use data about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about our goods and services that may be of interest to you. If you would like more information about this practice and your choices to opt out of having this information used by these companies, see our Cookies Policy.

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Data Security

Roche and its business partners take reasonable steps to protect Personally Identifiable Information we access or receive through this website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless, Roche makes no guarantee as to the security of your Personally Identifiable Information and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We recommend that you take any available precautions to protect Personally Identifiable Information you submit on this website.

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Data Accuracy

We want to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, you can e-mail us to correct or update your contact information.

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Notice, Choice and Control

Before you provide Personally Identifiable Information to us, we will provide you with notice (including through this Privacy Policy) about the purposes for which we collect and use Personally Identifiable Information, how to contact us with any inquiries or complaints, the types of third parties to which we disclose Personally Identifiable Information, and the choices and means by which you can limit the use and disclosure of your Personally Identifiable Information. We also will provide you with notice before using or disclosing your Personally Identifiable Information for a purpose other than for which it was originally collected.

If you opt-in for particular services or communications, you will be able to unsubscribe or opt-out at any time by following the instructions included in each communication or contacting us at any time at the contact information below. If you decide to unsubscribe from a service or communication, we will handle your request expeditiously and without question.

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Accessing Your Personally Identifiable Information

Roche is committed to respecting your right to access and correct your Personally Identifiable Information. You can contact us at the contact information provided below and we will be happy to assist you. Roche may limit or deny access to Personally Identifiable Information where providing such access would be unreasonably burdensome or expensive, or as otherwise provided by law. In some circumstances, Roche may charge a reasonable fee, where warranted, for access to and other requests regarding Personally Identifiable Information.

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International Transfers of Your Personally Identifiable Information

Any Personally Identifiable Information you provide to us through your use of this website may be transferred to or stored in a geographic region which imposes different privacy obligations than your country of origin.

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Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to:

Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46250
Attn: Privacy Officer

Be sure to include your name and address; you can include your e-mail address if you want to receive a response by e-mail. Otherwise, we will respond by postal mail within the time required by law.

CALIFORNIA Supplemental Privacy Notice

The California Consumer Privacy Act of 2018 (CCPA) gives California residents the right to know what personal information Roche collects about them, including whether it is being sold or disclosed to third-parties, and the right to prevent Roche from selling that information.

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Updates to this Privacy Policy

From time to time, we may revise this Privacy Policy. Any such changes to this Privacy Policy will be promptly reflected on this page. Roche recommends that you review this Privacy Policy regularly for any changes. Continued use of our website after publication of any change in our Privacy Policy indicates your consent to the use of newly submitted information in accordance with the amended Privacy Policy. The date on which this policy was last revised is located at the top of this policy.

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Contact Us

If you have any questions about this Privacy Policy or the practices of this website, please contact us.

Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46250
Attn: Privacy Officer
accu-chek.care@roche.com

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Cookies Policy

The simplepay.accu-chek.com Web site (the "Site") is owned and operated by Roche Diabetes Care, Inc. ("Roche") located at 9115 Hague Road, Indianapolis, Indiana 46250. By using simplepay.accu-chek.com (the "Site"), you agree to this Cookies Policy. Roche may update this notice at any time by publishing changes on this page. You should visit this page from time to time to review these updates.

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What are cookies?

Cookies save you the trouble of reentering certain information in some registration areas, help to deliver content-specific information to you, and track which sections of the site are most popular. A ‘cookie’ is actually a file that our web server or the web server of one of our third-party partners may send to your computer when you access one of our sites. This file is then stored on your computer.

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What types of personal information is collected through the use of cookies?

Cookies may obtain information identifying your computer or browser, including a device ID, your IP Address, and/or an Ad ID, as well as information relating to your browsing history. The information we obtain through the use of cookies may be combined with other personal data relating to you.

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What types of cookies and other tracking technologies do we use and for what purposes?

Our site may use the following types of cookies and tracking technologies, for the following purposes:

  • Strictly Necessary Cookies. Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the site from working. These cookies typically do not store personal data.
  • Functional Cookies. Functional cookies enable our websites to provide enhanced functionality and personalisation. They may be set by us or by third party service providers whose services we have added to our pages. If you reject these cookies then some or all of these services may not function properly.
  • Performance Cookies. Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies help us understand how our sites are being used, such as which sites are the most and least popular and how people navigate around the site. The information collected in these cookies are aggregated, meaning that they do not relate to you personally. Opting out of these cookies will prevent us from knowing when you have visited our site and will prevent us from monitoring site performance. In some cases, these cookies may be sent to our third party service providers to help us manage these analytics.
  • Social Media Cookies. Social media cookies are set by a range of social media services that we have added to the site (such as Facebook, Twitter, LinkedIn) to enable you to share our content with your friends, colleagues, and networks. These cookies are capable of tracking our browser across other sites and building up a profile of your interests. This may impact the content and messages you see on the other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
  • Targeting Cookies. Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Web Beacons. A web beacon is a piece of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the web site server information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed in online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted. Web beacons are also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs.
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How does our site respond to web browser “Do Not Track” signals?

Certain web browsers and other programs may be used to signal your preferences to Roche about how or whether Roche or third parties may collect information about your online activities. Currently, Roche does not respond to such signals.

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What choices do you have regarding the delivery of targeted advertisements on third-party sites?

Most internet browsers allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept the cookies, or to automatically refuse all cookies. Note that doing so may impact how the functionality of some parts of our websites. If you have previously accepted cookies, you can use these same browser settings to reject such cookies if you change your mind.

Additionally, some of our websites may use third party analytics tools to collect and manage Performance Cookies on our behalf. Some specific tools we use include Adobe Analytics and Google Analytics, as described below:

  • Adobe Analytics. We use Adobe Analytics on our websites, which collects information through cookies. If you would like to opt out of having your data used by these cookies, please use Adobe’s opt-out tool, available here: http://www.adobe.com/privacy/opt-out.html.
  • Google Analytics. Our websites may use certain Google Analytics Advertising Display Features, which collect information through cookies, including Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt out of having your data used by these cookies, please use Google’s opt-out tool, available here: https://tools.google.com/dlpage/gaoptout/.
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